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Related: Analog Phone System vs VoIP VoIP Phone System There are only a few very limited use cases for an analog phone system, so almost all new business phone systems are VoIP or Virtual. PBX hardware is known to be more stable than cloud based phone systems, which is ideal if your business handles mission critical calls.

Landline services require private branch exchange (or PBX) hardware onsite.

Landline phone systems are usually supported by the regional phone company. They can be divided into three main categories: Virtual, Landline, and VoIP, each with its own unique features. What Is a Business Phone System?Ī business phone system is pretty much what it says on the tin a phone system equipped for handling the everyday voice communications of a business.īusiness phone systems have several features that make them distinct from consumer phone systems, like transferring calls between users and auto-attendants to help guide customers to the correct line or even complete tasks without speaking to a representative. By the end of this guide, you’ll be an expert on business phone systems and you’ll be able to choose the perfect system for your needs. We’ll also discuss the features to look for in a business phone system, such as call forwarding, caller ID, and voicemail.įinally, we’ll give you some tips on choosing the right business phone system for your company. Then we’ll dive into the different types of systems available, including VoIP, PBX, and hybrid systems. We’ll start with a brief overview of business phone systems and how they work.

This comprehensive guide will teach you everything you need to know about business phone systems, from the basics of VoIP to the features and benefits of the latest systems on the market. If you’re in the market for a new business phone system, you’ve come to the right place.